Assertive communication

What will you learn?

Did you know that:

  • Employees who are able to communicate in an assertive way, experience less stress and are more satisfied

  • Employees who communicate assertive are more confident

It is clear: assertive communication is key!
Using it at work it can help you communicate more effectively, establish boundaries, resolve conflicts, build self-confidence and achieve better outcomes.

Are you eager to learn more about assertive communication?
Well, this course is for you!

At the end of this course, you:

  • can express effectively your thoughts, feelings, needs and reasons

  • can apply an assertive attitude without offending others

  • know how to maintain emotional control

  • feel confident in communicating in an assertive way with colleagues

  • dare to proactively address and resolve misunderstandings, disagreements or conflicts

This course is built up as a learning journey to allow for maximum learning impact:

HOW WILL YOU LEARN? 

Our focus is not on pouring knowledge into your head and hoping that the magic happens in your day-to-day.
That does not work…

We will collaboratively reflect, explore and apply new insights and skills through reflection exercises, roleplays and case studies.

Learning is a process and never a moment in time.
That is why we have set this up as a learning journey:

  • Guide
    • We will get you in the learning mode with some input, reflective questions.
  • Experiment
    • During a live session you will experiment in a safe environment with your fellow learners and our feedback expert.
      At the end of the session, we will give some challenges and actions to apply in your day-to-day.
  • Apply
    • With these actions you will go from knowing to doing.
      A few weeks later, we will gather you in a short Q&A Teams call.
      Here you can share experiences, successes & challenges and look for solutions.  Our communication expert will guide you.
  • Retain
    • Here it is all about creating new habits.

Target audience

For all

Data

No data available

Practicals

1-day face-to-face session with some pre- and post work, followed by a 90-minute Q&A session via Teams a few weeks later.
The course is delivered in French or Dutch.