Basic communication skills

Effective communication is essential in any line of work!
And it should be easy: one person sends a message, another receives it and, maybe, replies.
Or is it really?  

Don’t you have the feeling that sometimes you are just not being heard?
You think you’re being clear, but the other person struggles to grasp your ideas…
Or maybe sometimes you are not even really listening yourself, too caught up in your own vision of things or just not asking the right questions.
In other cases, the situation itself complicates communication – whether it’s a lack of time to prepare what we want to say or a tense, conflict-ridden environment.
Follow this course and take the time to learn or refine fundamental tools that help to make your daily interactions smoother and more efficient!  

How will you learn?

We have set this up in a short learning journey:

This course is built up as a learning journey to allow for maximum learning impact:

HOW WILL YOU LEARN? 

Our focus is not on pouring knowledge into your head and hoping that the magic happens in your day-to-day.
That does not work…

We will collaboratively reflect, explore and apply new insights and skills through reflection exercises, roleplays and case studies.

Learning is a process and never a moment in time.
That is why we have set this up as a learning journey:

  • Guide
    • Short introduction video from trainer
    • Short individual participant preparation
  • Experiment
    • 3 distinct learning sessions with set outcomes (tools/best practices)
    • Each session is 3h30
  • Apply
    • Actions to take at the end of each session and apply to your day-to-day
    • Short online follow-up session (90 mins) after sessions 1+2 for feedback on 
      application, Q&A and preparation for session 3
    • Highly exercise-driven
    • Short to-the-point theory, demo, sharing, peer + trainer feedback
    • Materials and references available in LMS 

What will you learn? 

Session 1

  • How communication works (or doesn’t) from sender to receiver (and 
    back again)
  • Active listening: How to ask good questions and follow-up in order to 
    create good understanding and empathy
  • Introduction to “coaching” others and listening for sales: How to use 
    questions to help others think and define their own problems and needs 
  • What clients care about (and why you should too)

Session 2 

  • The three most important “audience” questions and how to use them to 
    define a clear key message
  • The story structure and how to use it to speak well on the spot, creating 
    a compelling message
  • Other structures you can use to present your ideas

Session 3 

  • What can make communication difficult?
  • Why haggling is not the best start to negotiating a resource issue
  • What to discover about before you start “fighting” with others
  • What stops people from being assertive?
  • How to give a respectful and assertive message to others

We will collaboratively reflect, explore and apply new insights and skills through reflection exercises, roleplays and case studies.

Learning is a process and never a moment in time.
That is why we have set this up as a learning journey:

Target audience

For all

Practicals

3 sessions of 3h30.
The course is delivered in French or Dutch.

You can inscribe the latest 14 days before start.
Free cancellation up to 5 days before the start.