Achieve Operational Excellence with Lean Thinking

Every company or organisation strives to provide the right product or service with the right quality at the right time so that there is real added value for the customer. The Lean Thinking training gives you concrete tools to tackle this within your company.

Training type: Open session and In Company

This training will enable you to

  • Discuss the fundamental principles of Lean philosophy
  • Locate and exemplify the four dimensions of a Lean organization
  • Apply techniques to improve products and services from the customer point of view

  • Analyze the performance of processes with Lean techniques

  • Identify when and how to use Lean techniques in your people and operations management
  • Deploy and plan lean techniques within the context of your organization

Pedagogical approach

This course offers an alternation between theory and practice. Through a Business Game, we let you experience how some Lean principles help you improve efficiency and effectiveness. Then, on the basis of a case study, the elements provided in the theory are applied for the first time and initial individual and group feedback is given by the trainer.

Content

  • Business Game: improve your efficiency and effectiveness in 3 rounds of 3 x 3 minutes each and understand the link with some Lean principles

  • Introduction: history, application areas of the Lean method in companies

  • Dimensions in a Lean organisation: product – process – people & organisation – operations management

  • Organisational and cultural transformation: applying Lean to E2E processes and/or entities within the organisation

  • Product dimension: Voice of the Customer, Customer Value Analyse, Value Stream Mapping

  • Process dimension: The 5 key principles of Lean (Value, Flow, Pull, Standardize, Perfection), problem definition, continuous improvement approach, Lean tools to improve processes

  • People & organisation dimension: autonomous teams, participative management,

  • Operations management dimension: workload balancing, Total Team Effectiveness, communication blueprint, measurement tracking team KPIs, visualisation

This training is aimed for

  • Operations Managers
  • Business Process Analyst
  • Business Process Managers
  • Team Managers
  • Anyone involved in improving value delivery for clients

No prerequisites are required.

Typical program