A Business process management discovery journey for organisational efficiency

Ready to dive into the realm of Business Process Management? Gain hands-on expertise and insight into essential techniques and methodologies that drive organizational efficiency. Join our immersive one-day training for a comprehensive overview and practical orientation in mastering BPM fundamentals, equipping you with the skills to streamline operations and achieve business excellence!

Training type: Open session and In Company

This training will enable you to

  • Define what a business process is

  • Explain the importance of identifying and managing business processes for achieving organizational goals

  • Use techniques to identify and define the scope of a business process

  • Define how to distinguish between different types of processes (e.g., core processes, support processes)

  • Introduce basic concepts of process modeling

  • Make use of different types of process modeling techniques (e.g., flowcharts, BPMN diagrams)

  • Explore various methodologies and frameworks for process improvement (e.g., Lean, Six Sigma)

  • Define the concept of Key Performance Indicators (KPIs) in the context of business processes

Pedagogical approach

This training session integrates theory with practical application, emphasizing active learning and relevance to real-world scenarios. The trainer will introduce fundamental Business Process Modeling (BPM) concepts using visual aids and open discussions, supplemented by sharing personal experiences.

Participants will engage in various BPM tools and techniques, such as Sipoc, process diagrams, swimlane charts, and BPMN diagrams, to understand their purposes and essential components.

The training will include intervision sessions, where participants will collaborate with peers to discuss insights and reflect on their understanding of BPM techniques. This approach fosters collaborative learning and deeper comprehension of how BPM methodologies can be applied in different organizational contexts.

Content

  • Definition of Business Processes
  • Core processes vs. support processes
  • Importance of business processes in organizational performance
  • Scoping with the SIPOC
  • Modelling techniques : Flowcharts, BPMN diagrams, Swimlane diagrams
  • Frameworks for Process Improvement : Overview of Lean methodology, Six Sigma, ECRS, Tabula rasa, DMAIC methodology, PDCA
  • Importance of process indicators

This training is aimed for

  • Anyone newly exposed to business process management.
  • Anyone in need of a refresher on Business Process Management.
  • Anyone who wants to quickly understand Business Process Management.

No prerequisites are required.

Typical program