Defining, modelling, monitoring and improving business processes

Would you like more insight into how and why to manage business processes?
Are you looking for an approach to make your organisation more efficient and customer-oriented?

Are you looking for methods and techniques to map and improve processes in a structured way, illustrated with many practical examples?
Would you like to practice some basic techniques on a concrete case with immediate feedback and tips & tricks?

Then the ‘Business Process Management – basics’ training course is definitely for you!

Training type: Open session and In Company

This training will enable you to

  • Explain how managing ‘end-to-end’ processes makes a significant contribution to higher customer satisfaction, more efficient ways of working and better collaboration between departments

  • Take the ‘governance’ aspects into account when implementing a framework for managing processes

  • Put a process improvement methodology into practice

  • Map processes

  • Introduce changes to processes based on a structured approach

  • Analyse the impact and consequences of process changes on the rest of the organisation
  • Define process indicators that help you monitor process performance

Pedagogical approach

This training offers a mix of theory and practice. Each topic is first introduced by the trainer and enriched with numerous real-life examples.

The theories and concepts are then practised in workshops based on fictional or real cases, where participants can share their own insights and experiences.

The trainer provides feedback to participants during and after each workshop. During an open discussion at the end, we link to their own context and practice.

Content

  • Context and definitions around Business Process Management (BPM)
  • Governance aspects of implementing BPM
  • Modelling of processes (information gathering, modelling on different levels of detail, elaboration of process flows, introduction BPMN 2.0)
  • Methodology and analysis techniques for process improvement and problem solving
  • Preparing the implementation of process changes
  • Measuring and monitoring process indicators (KPIs)

This training is aimed for

  • Process Managers
  • Business Analysts
  • Information Analysts
  • Team Leads and Employees involved in change projects
  • Risk Managers
  • Auditors
  • Responsible for setting up a BPM environment,…

No prerequisites are required.

Typical program