Define, model, monitor, and improve business processes

Would you like more insight on how and why to manage business processes? Are you looking for an approach to make your organisation more efficient and client-oriented? Are you looking for methods and techniques to map and improve processes in a structured way, illustrated with many practical examples? Would you like to practise some basic techniques on a concrete case with immediate feedback and tips & tricks? Then the Business Process Improvement training is definitely something for you!

Training type: Open classroom and In-Company
Timing: 2 days

This training will enable you to:

  • Understand how managing ‘end-to-end’ processes contributes significantly to improved client satisfaction, more efficient ways of working, and better collaboration between departments
  • Understand the ‘governance’ aspects of implementing a framework for process improvement initiatives
  • Select the best process improvement method to achieve tangible results
  • Understand how a process improvement methodology can be put into practice
  • Introduce changes to processes based on a structured approach
  • Analyse the impact and consequences of process changes on the rest of the organisation
  • Define process indicators that help you track process performance

Pedagogical approach

This training mixes theory and practice. Each topic is first introduced by the trainer and enriched with numerous practical examples. Some techniques are practised in workshops based on fictitious or real cases, where participants can share their own insights and experiences. The trainer provides feedback to the participants during and after each workshop. During an open discussion at the end, we link the concepts to the participants’ own context and practice.

Content

  • Context and definitions around Business Process Management (BPM)
  • Governance aspects around process improvement projects
  • Process improvement methodologies (Redesign – Re-engineering – Problem Solving – etc.)
  • Introduction to Lean Thinking and some typical Lean techniques for process improvement
  • Analysis techniques for process improvement
  • Preparing the implementation of process changes
  • Measuring and monitoring process indicators (KPIs)

This training is aimed for:

  • Process Managers
  • Business Analysts
  • Information Analysts
  • Team Leads and Employees involved in BPM projects
  • Risk Managers
  • Auditors
  • Those responsible for setting up a BPM environment

No prerequisites are required.

Typical program