Key Performance Indicators for processes

Are you currently leading projects, teams or processes? Do you need the right set of indicators to bring and keep your activities under control? Not sure what values to assign to targets? Can’t properly interpret the results yet? Then this training will help you use your KPIs as a management tool!

Training type: Open session and In Company

This training will enable you to

  • Gain insight into the key elements and techniques of Process Performance Measurement

  • Determine the importance and purpose of Process Performance Management

  • Identify the right KPIs
  • Document KPIs and create the dashboard
  • Define roles and responsibilities of Process Performance Management
  • Correctly interpret KPIs

Pedagogical approach

This course combines theory, practice and group discussions.

Participants ideally have their own case they come to the training with. After a theoretical framework and explanation, they apply the elements in practice and get initial feedback from the trainer. Then, they are given time to finish their case as ‘homework’. In a second group exercise, they present the results to the others and go deeper into some topics.

Content

  • Introduction to performance measurement
  • Indicators: levels, objectives, properties, types, criteria
  • Defining indicators, techniques
  • Creation of scorecards
  • Measuring, interpreting and reporting
  • Data quality and integrity
  • Goal Contribution Deployment: from goals over contributions to lagging and leading indicators

This training is aimed for

  • Team managers
  • Team managers
  • Project managers
  • Process managers

No prerequisites are required.

Typical program