Learn how to define and monitor the performance of Business Processes

Are you responsible for the proper execution of processes? Do you want to be able to monitor the results of process improvements? Do you want to be able to define the right targets and interpret the results correctly? Do you want to make sure that the right indicators are measured correctly and that you can intervene proactively when processes threaten to fail to meet their targets? Then this training will help you use KPIs as a management tool for stable process operation!

Training type: Open session and In-Company
Timing: 2 days

This training will enable you to:

  • Gain insight into the key elements and techniques of Process Performance Measurement
  • Discover the importance and purpose of Process Performance Management
  • Identify, document, measure, and interpret the right KPIs
  • Define roles and responsibilities of Process Performance Management

Pedagogical approach

This course combines theory, practice, and group discussions.
Participants will apply theoretical methods using practical techniques and templates in small working groups, based on a predefined business process.

Content

  • Introduction to process performance measurement
  • Characteristics of indicators: levels, objectives, properties, types, criteria
  • Defining and describing indicators
  • Goal Contribution Deployment: from goals over contributions to lagging and leading indicators
  • The Process Performance Management life cycle
  • Measurement approach: types of data, sources, types of measures, data collection
  • Interpreting and reporting: sources of variation, statistical process control, thumb rules
  • Scorecards and KPI visualisation

This training is aimed for:

  • Team managers
  • Project managers
  • Process managers

No prerequisites are required.

Typical program