A Business Process Management discovery journey for organisational efficiency

Ready to dive into the realm of Business Process Management? Gain hands-on expertise and insight into essential techniques and methodologies that drive organizational efficiency. Join our immersive one-day training for a comprehensive overview and practical orientation in mastering BPM fundamentals, equipping you with the skills to streamline operations and achieve business excellence!

Training type: Open session and In-Company
Timing: 1 day

This training will enable you to:

  • Define what a business process is
  • Explain the importance of identifying and managing business processes to achieve organisational goals
  • Understand the impact on the organisation when taking a process-oriented approach
  • Differentiate between different types of processes
  • Understand basic concepts of process modelling and different types of process modelling techniques
  • Explore different methodologies and frameworks for process improvement
  • Understand the concept of Key Performance Indicators (KPIs) in the context of business processes

Pedagogical approach

This training session integrates theory with practical application, with an emphasis on active learning and relevance to real-world scenarios. The trainer will introduce fundamental concepts of Business Process Management (BPM) using visual aids and open discussions, complemented by sharing personal experiences. Participants will learn about various BPM tools and techniques. The training includes workshops where participants collaborate with peers to discuss insights, exchange own approaches and experiences, and reflect on their understanding of BPM techniques. This approach promotes collaborative learning and a deeper understanding of how BPM methodologies can be applied in different organisational contexts.

Content

  • Concepts and definitions of Business Process Management

  • Importance of business processes in organisational performance
  • Modelling techniques: Scoping, Flowcharts, Swim lane diagrams, BPMN diagrams
  • Frameworks for process improvement: Overview including Problem Solving approach (As Is – To Be), Lean methodology, Six Sigma (DMAIC)
  • Working with KPIs

This training is aimed for:

  • Managers who want to gain insight in the advantages of well-managed business processes and the way to improve and monitor
  • Anyone who has just been introduced to Business Process Management and wants to gain more insight
  • Anyone who needs a refresher around Business Process Management
  • Anyone who wants to quickly gain insight into the opportunities that Business Process Management offers for more efficient operations.

No prerequisites are required.

Typical program