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Leer hoe je de prestaties van bedrijfsprocessen definieert en bewaakt Bent u verantwoordelijk voor de goede uitvoering van processen? Wil u de resultaten van procesverbeteringen kunnen opvolgen? Wil u de juiste targets kunnen [...]
Begrijp de ervaringen die klanten doormaken bij de interactie met uw bedrijf en diensten Wilt u een “End-to-End” zicht krijgen op de klantervaring? Weet u eigenlijk wie uw klanten zijn en wat ze [...]
Basic communication skills Effective communication is essential in any line of work! And it should be easy: one person sends a message, another receives it and, maybe, replies. Or is it really? [...]
Save 1 minute per mail! (Outlook) Is your Outlook inbox made up of dozens of folders, but are you still wasting time on endless searches for emails ever sent? Do you [...]
The art of feedback What will you learn? Did you know that: Employees who regularly receive feedback are 3 times more motivated to do outstanding work. Regular feedback makes people [...]
Assertive communication What will you learn? Did you know that: Employees who are able to communicate in an assertive way, experience less stress and are more satisfied Employees who communicate [...]
Negotiation skills What will you learn? Did you know that improving your negotiation skills can bring several benefits: achieve better outcomes for clients advance in your career boost your [...]
How to delegate effectively! What will you learn? Did you know that: effective delegation leads to more productivity it helps to build a culture of trust when delegation is [...]
Powerpoint at its best! What will you learn? When presenting you need to appeal to ears and eyes! That's why you should use visuals during your presentations and keep the audience [...]
